What is dispute management automation?
It streamlines the process of logging, tracking, and resolving payment disputes using technology.
-
Category Page/Dispute Management
Category Page/Dispute Management
Get real-time visibility into customer disputes, collaborate seamlessly across teams, and resolve issues faster than ever. Our Dispute Management solution empowers you to reduce DSO, enhance customer satisfaction, and maintain strong business relationships.
Get a Demo Request for Quote
Real-time rejection notifications and automated dispute creation enable proactive resolution, ensuring timely payment processing.
Automated alerts and escalation workflows address delays promptly, driving efficient dispute resolution.
Real-time collaboration and automated workflow routing streamline dispute assignment to the right teams for faster resolution.
Standardized reason codes and refined validation rules help identify and resolve recurring issues, minimizing repetitive disputes.
Customers or internal teams log the issue through a self-service portal or directly using collaborative links.
An intelligent workflow engine auto-assigns the dispute to the right owner based on predefined rules (e.g., dispute type, amount, region).
The assigned user gathers relevant documents, collaborates with sales or customer service, and collects evidence to assess the claim.
Proposed resolutions are reviewed by stakeholders. Once approved, any credits or adjustments are automatically processed.
Once resolved, the dispute is closed. The system updates dashboards and generates reports, feeding insights back into continuous improvements.
Seamlessly coordinate across teams and departments with instant updates, shared files, and feedback.
Stay on track with notifications for new disputes, approvals, and SLA deadlines.
Monitor progress and identify bottlenecks with real-time dashboards.
Ensure compliance and optimize processes with detailed activity logs.
Automatically assign disputes to the right teams for faster resolution.
Book a personalized demo to discover how our solution can benefit your organization.
It streamlines the process of logging, tracking, and resolving payment disputes using technology.
Yes, real-time tracking provides visibility into dispute status and resolution times.
Yes, the platform identifies recurring issues to address underlying causes.
Yes, stakeholders receive automated updates for dispute progress and escalations.
Absolutely. Detailed logs are maintained for compliance and audits.
Contact
Contact Us
Request Demo